UNPARALLELED PROFESSIONALISM AND CUSTOMER SERVICE

ONLINE ORDERING

We are extremely service orientated and respond to enquiries very quickly (Often within minutes) We realize that you are contacting us with limited time and that it is not always easy to think of the appropriate gift to give someone. We are able to provide great ideas to suit your needs and budget. We are here to assist you with this by taking the stress of purchasing corporate gifts away altogether. We have been trading since 2004, to date we have served over 20000 happy clients to date

How does the artwork process work?

Before we do any branding, we prepare artwork of what your branding will look like on the item.

This is to give you an idea of what the final product will look like.

We will only proceed with branding once you have approved the pre-production artwork.

In order to do your artwork for branding, we require your company logo or design in a high-resolution vector format.

What invoicing information do you require from me?

We require the following information from you to proceed with an order:

Full company details
Contact details
Type of industry
VAT number/registration
Physical address
Postal address
Delivery address

How does the order process work?

Once your quote has been submitted, one of our Account Executives will contact you and guide you through the order process.

1. Confirmation of order details

We will confirm your order details such as;

Company and contact details

Delivery date

Delivery address

Branding and artwork

Payment details

2. Deposit

After the quote has been confirmed we require a 60% deposit to process your order.

Please note that the balance is due prior to delivery.

3. Artwork

We require your logo in vector format.

After receiving your logo in vector format, we will send you artwork within 24 hours.

4. Artwork approval

Please check the artwork very carefully before approving.

We cannot be held liable for any errors.

Once you have approved artwork, your order will go into production.

5. Pre-delivery balance

We require your 40% final payment prior to delivery or collection.

6. Delivery

We deliver to you in 7 to 10 working days from the date of artwork approval.

We arrange your delivery door to door nationwide in South Africa.

If you are unsure of any of the steps in the ordering process, please do not hesitate to contact your Account Executive, who will guide you through the process.

How does ETA on stock work?

ETA is the estimated time of arrival of products.

You are able to place back orders for incoming stock

When we order new stock from our suppliers we cannot guarantee a date that the stock will be available for order.

Possible reasons for this include manufacturing, shipping and stock clearing customs delays which could postpone the entire shipment.

TELL US WHAT YOU NEED!

DIARIES DIRECT JOHANNESBURG

TOP QUALITY PRODUCTS

info@boldmediagroup.co.za

All our products are guaranteed to be free from defects and to function well for their indented purpose. One of the benefits of having such a huge range is that we offer a wide variety of products to suit every budget. So for example we have corporate pens that start at R2.00 and go through every price point until our Monte Blanc pens which go up to R1 million per pen. One obviously cannot compare the quality of our entry level pen to the high end ones, however we do guarantee that even the entry level pens will function well as pens and not break doing what they were design to do. Click here to view some of the Brands we offer