FAQs

UNPARALLELED PROFESSIONALISM AND CUSTOMER SERVICE

FAQS

We are extremely service orientated and respond to enquiries very quickly (Often within minutes) We realize that you are contacting us with limited time and that it is not always easy to think of the appropriate gift to give someone. We are able to provide great ideas to suit your needs and budget. We are here to assist you with this by taking the stress of purchasing corporate gifts away altogether. We have been trading since 2004, to date we have served over 20000 happy clients to date

Frequently Asked Questions

Frequently Asked Questions
What must I supply?
We need all the information that will appear in your advert from you. Our designers will then typeset and design the advert to suit the space relevant to the calendar you have ordered.
How should I supply my artwork? And how can I be sure that my colours will be correct?
All artwork must be supplied on disk, via e-mail or electronic file transfer server.
LOGOS: If supplied ready to use in an editable vector format (eps or PDF high resolution) you will not be charged a design fee.
COPY/TEXT: To be supplied in word processor formats or editable PDF. Text to be set will be charged for.
IMAGES/PICS: Must be supplied in 300dpi (ppi), large format resolution. We cannot accept responsibility for images supplied in poor quality, as this will transfer to your final product’s print quality.
COLOURS: Where applicable and to maintain corporate identity colour continuity, Pantone numbers, CMYK values or alternatively a colour correct printed sample of an existing printed job for us to match is needed. Please bear in mind that hues of specified Pantone colours will vary on different paper e.g. glossy as opposed to matt or embossed. We try as far as possible to match printed samples supplied.
NB: All final artwork will need a printed colour sample OR we will supply a full colour chromalin proof at an additional charge that you can approve for colour.
How can I be sure that there will be no mistakes?
All adverts are e-mailed, faxed or posted to the client to sign off before going to print.
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What size is the advert space?
The print area of the advert is provided with every product on this website.
What about delivery charges?
Delivery: South Africa – We deliver free of charge in the Gauteng and Durban areas. Orders to be sent outside Gauteng are sent by road freight for the client’s account. Contact us to obtain the weight and dimensions of your consignment. This is normally a 3-day service to major centres in South Africa.
Delivery: Cross-border – We can obtain quotations on your behalf from local courier companies or you can instruct your own courier to collect from our Johannesburg factory.
What are our terms and conditions?
South Africa – Goods are invoiced after dispatch and our terms are 30 days nett. We offer a generous discount for payment with order.
Cross border – We require a prepayment to be made via bank transfer with order or a Letter of Credit to be established.Note: Full copies of our terms and conditions are available on request.
How many colours are there in my advert?
Note: The paper is white and not an extra colour.

DIARIES DIRECT JOHANNESBURG

TOP QUALITY PRODUCTS

info@boldmediagroup.co.za

All our products are guaranteed to be free from defects and to function well for their indented purpose. One of the benefits of having such a huge range is that we offer a wide variety of products to suit every budget. So for example we have corporate pens that start at R2.00 and go through every price point until our Monte Blanc pens which go up to R1 million per pen. One obviously cannot compare the quality of our entry level pen to the high end ones, however we do guarantee that even the entry level pens will function well as pens and not break doing what they were design to do. Click here to view some of the Brands we offer